Privacy Policy
Last updated: 1 January 2026
1. Who we are
Green Thumb Gardens ("we", "us", "our") is a gardening and landscaping business based in Bristol, UK. Our website is www.greenthumbgardens.co.uk.
For data-related enquiries, contact: hello@greenthumbgardens.co.uk
2. What information we collect
We collect information you provide directly when you use our booking or contact forms:
- Name
- Email address
- Phone number
- Postcode / address
- Details of your service request
3. How we use your information
We use the information you provide to:
- Respond to your enquiry or booking request
- Arrange site visits and schedule work
- Send you a quote and relevant service information
- Contact you about your booking or ongoing services
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal basis for processing
We process your data under the following lawful bases (UK GDPR Art. 6):
- Legitimate interests — to respond to your enquiry and manage our business
- Contract performance — to fulfil a booking or service agreement
- Consent — where you have explicitly agreed (e.g. by submitting this form)
5. How long we keep your data
Enquiry and booking records are kept for up to 12 months from the date of last contact, or as long as required by law (e.g. invoicing records up to 6 years for HMRC compliance).
6. Cookies
This website does not currently use tracking cookies or analytics. If this changes, we will update this policy and display an appropriate consent banner.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict how we process your data
- Withdraw consent at any time
To exercise any of these rights, email us at hello@greenthumbgardens.co.uk. We will respond within 30 days.
8. Complaints
If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the most recent revision.